Privacy Policy

Marbocote Ltd needs to gather and use certain information about individuals. These can include  customers, suppliers, business contacts, employees and other people that we have a relationship  with or may need to contact. 

This policy describes how this personal data must be collected, handled and stored to meet the  data protection standards and to comply with the law. Please read this Policy carefully to  understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the relevant data protection legislation, the “controller” (or “data controller”)  is Marbocote Ltd of Unit 9, Dalton Way, Middlewich, Cheshire CW10 0HU.  

We collect different types of information about you for the following reasons: 

1. To set up and maintain your account with us; 

2. To process orders from you; 

3. To deal with any enquiries we receive from you; 

4. For the purpose of any corrective action (including a product recall) which may be required  in respect of any of the products we supply to you; 

5. To notify you of changes to what we do; 

6. To make checks of credit reference agencies when you open your account or to amend  your credit limit; 

7. To recover a debt in case of non-payment. 

8. To enable us to send you our newsletter to keep you updated about new products and  relevant information. 

When do we collect information? 

We collect information on you: 

• when you enquire about our products or purchase products from Marbocote Ltd; • when you request from us a sample or quotation. 

• when we speak to you over the phone for the purpose of providing technical support,  

information about our products or answering enquiries from you. Registered in England & Wales No. 04275657 | Registered office: Unit 9, Dalton Way, Middlewich, Cheshire, CW10 

Marbocote Ltd 

Unit 9, Dalton Way, Middlewich Cheshire, CW10 0HU, UK Tel: +44 (0)1606 738737 Email: info@marbocote.co.uk 

Types of personal data we collect: 

The minimum information we need from you in order that we can provide our products to you is  your full business trading title, contact name, address, telephone number and e-mail address. We  may use your data in the following ways: 

• to provide you with our products; 

• to manage our professional relationship with you; 

• to contact you regarding other products and information that we think may be of interest  to you based on our knowledge of your business.  

• To send you our newsletter (if we are lawfully entitled to do so). 

When you instruct us to provide products we may also ask you about the nature of your business  and how you found us in order that we might gain a clearer understanding of who you are.  However, you do not need to provide this information in order for us to supply products to you. 

We may need to collect further information in order to send our data to the correct people in your  organisation, such as the e-mail address for invoices and data sheets. 

Sharing your Personal Data 

We will not share your personal data with any third parties for marketing purposes without your  express consent. We will however, share your personal data with the following parties (“Third  Parties”), for the following reasons: 

• Our external IT support provider, for storage, back up, disaster recovery and IT support  purposes; 

• other selected third parties, such as freight companies, where it is necessary to do so in  order to provide you with our products that you have instructed us to provide; • credit reference agencies and fraud prevention agencies in order to verify your identify in  order to enable us to provide services to and accept instructions from you. 

Disclosing data for other reasons 

In certain circumstances, GDPR allows personal data to be disclosed to law enforcement agencies  without the consent of the data subject. 

Under these circumstances, Marbocote Ltd will disclose requested data. However we will ensure  the request is legitimate, seeking assistance from the directors and from the company’s legal  advisers where necessary. 

We reserve the right to disclose or share your personal data in order to comply with: 

Any legal obligation, or to enforce or apply our terms and conditions of trading and other  agreements; 

To protect the rights, property, or safety of Marbocote Ltd, our staff, our  customers or others;

 Registered in England & Wales No. 04275657 | Registered office: Unit 9, Dalton Way, Middlewich, Cheshire, CW10 

Marbocote Ltd 

Unit 9, Dalton Way, Middlewich Cheshire, CW10 0HU, UK Tel: +44 (0)1606 738737 Email: info@marbocote.co.uk 

If we sell or buy any business or assets, in which case we will disclose your personal information to  the prospective seller or buyer of such business or assets. 

This disclosure or sharing might include exchanging information with other companies and  organisations for the purposes of fraud protection and credit risk reduction. 

Any personal data transferred to countries or territories outside the European Union will only be  placed on systems complying with measures giving equivalent protection or personal rights either  through international agreements or contracts approved by the European Union. 

Newsletter 

We use our internal CRM system, Pipedrive to deliver our newsletter. You can unsubscribe to the  newsletter at any time by clicking the unsubscribe link in the newsletter or by  emailing info@marbocote.co.uk 

Storage of your Personal Data and how we keep it secure 

All personal data that you provide to us is stored on our secure server. We use our best  endeavours to ensure that your data is treated securely and in accordance with this Privacy Policy. 

Unfortunately, the transmission of information via the internet is not completely secure. Although  we will do our best to protect your personal data, we cannot guarantee the security of your data  transmitted to our site; any transmission is at your own risk. Once we have received your  information, we will use strict procedures and security features to try to prevent any unauthorised  access to your personal data. 

Employees will make sure that data printouts are shredded and disposed of securely when no  longer required. 

Your data will be protected by passwords that are changed regularly. Our server and computers  containing data are protected by approved security software and a firewall. 

Retention of Personal Data 

How long we store your personal information depends upon the kind of information that we are  holding and the purpose for which we need it. 

We will only retain your personal information for as long as necessary to fulfil the purposes we  collected it for, including for the purposes of satisfying any legal, accounting, or reporting  requirements. 

Where you have given us your permission to receive our newsletter, we shall contact you every  two years from the date on which you originally gave your permission to ensure that you wish to  continue to be contacted in this way.

Marbocote Ltd 

Unit 9, Dalton Way, Middlewich 

Cheshire, CW10 0HU, UK 

Registered in England & Wales No. 04275657 | Registered office: Unit 9, Dalton Way, Middlewich, Cheshire, CW10 

Tel: +44 (0)1606 738737 Email: info@marbocote.co.uk 

Your Rights 

You have the following rights: 

1. to request that we provide you with a copy of the personal data that we hold about you  (“Access Request”); 

2. to request that we rectify any personal information that we hold about you (“Right to  Rectification”); 

3. to request that we erase any personal information we hold about you (“Right to be  Forgotten”); 

4. to restrict the level of processing we carry out with your personal data (“Restriction of  Processing”); 

5. to obtain from us all personal data that we holding about you in a structured, machine  readable form, and have this information transmitted to another organisation (“Data  Portability”); 

6. to object to our processing your personal data (“Right to Object”); and 

7. to withdraw your consent at any time to our processing of your data. 

You can exercise any of the above rights by emailing us at info@marbocote.co.uk. You also have  the right to lodge a complaint with the Information Commissioners Office if you are unhappy in  any way with how we handle your personal information. 

We will comply with any request made under this section as soon as possible, and normally within  one month from the date of your request. However, if necessary, for example if your request is  particularly complex or we receive a number of similar requests, we may extend this period by an  additional two months, but we will notify you if we need to do this. 

Please note that where we receive requests under this section which are unfounded or excessive,  in particular because of their repetitive character, we may: 

1. charge a reasonable fee taking into account the administrative costs of providing the  information or taking the action requested; or 

2. refuse to act on the request. 

Third Party Websites 

Our website may contain links to advertisers and affiliates. If you follow a link to any of these  websites, please note that these websites have their own privacy policies and that we do not  accept any responsibility or liability for them. We advise you to check these policies before you  submit any personal data to these websites.

Marbocote Ltd 

Unit 9, Dalton Way, Middlewich 

Cheshire, CW10 0HU, UK 

Registered in England & Wales No. 04275657 | Registered office: Unit 9, Dalton Way, Middlewich, Cheshire, CW10 

Tel: +44 (0)1606 738737 Email: info@marbocote.co.uk 

Changes to this Privacy Policy 

We keep our privacy notice under regular review. This privacy notice was last updated on the 20^th November 2024.  

How to contact us 

If you have any queries about how we use your personal information you can contact us via email  at info@marbocote.co.uk or telephone +44(0)1606 738737.